Booking Terms and Conditions

1.    Definitions
UBUHLE BE NARHA TOURS and the person or persons who have signed the booking form herein after referred to as the “Client”. Upon signature the client agrees to be bound by these booking conditions and any contract between the client and UBUHLE BE NARHA TOURS is subject to and shall be governed and construed according to South African law.

2.    The Booking

1.    A signed and completed booking form must be sent to UBUHLE BE NARHA TOURS or it's agent together with a non-refundable deposit of 50% of the tour price. The balance of the tour fare is to be paid 28 working days prior to the date of departure.
2.    UBUHLE BE NARHA TOURS will not accept any booking where the booking form has not been signed or is incomplete. Once UBUHLE BE NARHA TOURS is in receipt of a signed Booking Form, plus 50% deposit, a confirmation will be issued. It is only at this time the booking will be deemed for acceptance. UBUHLE BE NARHA TOURS reserves the right to decline any booking.
3.    All tour prices and services are correct at the time of printing and UBUHLE BE NARHA TOURS reserves the right to change all prices, services and departures without prior notice. However once a booking has been made and the full tour cost paid, UBUHLE BE NARHA TOURS will not increase the price. 

3.    Language
All tours are conducted in English.

4.    Travel Insurance
1.    Comprehensive travel insurance covering cancellation, curtailment, medical, emergency travel and personal accident is recommended on all tours. Insurance for loss of baggage, money or personal items is also recommended.
2.    The client accepts that it is his/her responsibility to arrange insurance.

5.    Full payment of tour cost
Full payment of the tour cost is due 28 working days prior to departure. If full payment is not received by this time UBUHLE BE NARHA TOURS may treat the booking as cancelled. Any bookings made within four weeks of departure must be accompanied by full payment of the tour cost.

6.    Cancellation or changes to Bookings
1.    Cancellation of any booking must be received in writing and acknowledged by UBUHLE BE NARHA TOURS.
2.    In the event of cancellation the following cancellation fees will be payable by the client:
1.    Notification is received 28 days or more before departure, loss of 20% deposit.
2.    28 -21 working days, loss of 50% of tour cost
3.    20 -14 working days, loss of 80% of tour cost
4.    13 - 0 working days, loss of 100% of tour cost
5.    If you fail to join a tour, join it after it's departure, or leave it prior to its completion for any reason, no reimbursement whatsoever will be made.
3.    Changes made by you: If you need to change your reservation for whatever reason,
UBUHLE BE NARHA TOURS will make every effort to assist you. You may move your reservation to another date, subject to availability and agreement with our reservation office. Any changes will incur a fee of R 150 and any subsequent cancellation fee will be based on date of original travelling date. Should we not be able to help you with alternative dates, the normal cancellation fees will apply.
4.    UBUHLE BE NARHA TOURS reserves the right to change or cancel any tour although every effort will be made to operate itineraries as advertised.
5.    In the event of tour being cancelled, the client may choose a full refund or alternatively any other tour that UBUHLE BE NARHA TOURS is in position to offer. If the price of the alternative tour is less than the original tour booked, the difference will be refunded to the client. If the alternative tour is more expensive, then the client will be liable for the additional cost.

7.    Passport, visas and other travel documents
1.    The client is responsible for ensuring that all documents, passport, visas and health certificates are valid.
2.    The client accepts full responsibility for obtaining all the relevant travel documents required.
3.    Should a client be refused entry to any country due to incorrect documentation, UBUHLE BE NARHA TOURS will not be liable for any costs of such delays or repatriation cost for the client.

8.    Baggage
1.    All personal effects and baggage are at all times the clients responsibility and UBUHLE BE NARHA TOURS will not accept liability for any loss or damage to baggage or personal effect.
2.    Clients are entitled to one bag of not more than 15 kg and a small daypack. UBUHLE BE NARHA TOURS reserves the right to refuse excess luggage. 

9.    Health
  1.    It is the responsibility of the client to consult a health professional with respect to recommended and compulsory vaccinations and health pre-cautions. Any pre-existing medical condition must be declared at the time of booking and the client must make arrangements for the provision of drugs or other treatment that may be required during the tour.
  2.    Clients are aware of the proposed itinerary and that the tour requires a measure of physical fitness and health and that they are medically fit to embark on the tour.
  3.    Anti-malaria precautions are recommended for all tours and clients are advised to bring insect repellent.

10.  Onward Travel Arrangements
1.    UBUHLE BE NARHA TOURS recommend onward travel arrangements only for the day after the tour ends.
2.    If the arrangements are made for the same day the tour ends, UBUHLE BE NARHA TOURS cannot be held responsible for any delays resulting in failure to meet those arrangements.

11.  Age Group
UBUHLE BE NARHA TOURS does not impose an upper age limit. However clients under 18 years of age need to be accompanied by a guardian and booking will be accepted at management discretion.

12.  Force Majeure
Unforeseen circumstances including weather, road conditions, war, mechanical breakdowns, riots and other reasons beyond the control of UBUHLE BE NARHA TOURS may cause delays or alterations to the tour. In the event of any of the aforementioned occurring, UBUHLE BE NARHA TOURS shall not be held liable in any way for any resulting costs of these delays or alterations.

13.  Exclusion of Liability
1.    Clients bookings are accepted on the understanding by the client that all tours are of an adventurous nature and involve an element of personal risk that is an inherent part of travel in Africa.
2.    Clients undertake all tours entirely at their own risk and while UBUHLE BE NARHA TOURS take every precaution to ensure the safety of the clients, no responsibility can be accepted for any death, injury or loss that might occur to such clients, sustained from any cause what so ever.
3.    The client and his/her dependants, heirs, executors, administrators or assigns, hereby indemnify and hold blameless, UBUHLE BE NARHA TOURS , it's members employees, representatives and agents from any claims of whatsoever nature and from any liability for delay, loss, damage, injury, illness or death arising from any cause whatsoever out of events related to or occurring during a tour.
4.    The client agrees to strictly abide by the laws and regulations of each country we visit.
5.    Clients are responsible for checking in on time and are responsible for reconfirming flight times. UBUHLE BE NARHA TOURS cannot be responsible for delays caused by airline flight alterations, cancellations or delays.
6.    When you book excursions not operated by UBUHLE BE NARHA TOURS (whether recommended by the company or not), UBUHLE BE NARHA TOURS will have no legal liability for problems arising from the excursion and any claim will be against the relevant local operator (e.g. white water rafting, bungee jumping, Delta etc)

14.  Photography
UBUHLE BE NARHA TOURS reserves the right to make use, without giving any further notice, of any photograph or film produced by UBUHLE BE NARHA TOURS without payment or permission. 

Complaints
If the client has a complaint whilst being on tour they must bring it to the guides attention so that it can be dealt with. If the matter isn't resolved whilst on tour, the clients must write to UBUHLE BE NARHA TOURS within 30 days of completion of the tour. UBUHLE BE NARHA TOURS Will no entertain complaints of loss of enjoyment where full land arrangements have been provided.